While the truck is on its way
Four things to do in the next ten minutes.
1
Move what matters
Slide furniture and electronics out from under the drip. Lay down towels or a plastic sheet.
2
Catch the water
Bucket under the drip. If the ceiling is bulging, a small puncture releases the water and can prevent a collapse.
3
Kill power if it's wet
Water near light fixtures or outlets? Switch that circuit off at the breaker panel before touching anything.
4
Stay off the roof
Wet roofs hurt people. Photos from the ground help us; climbing up in the dark doesn't.
When we arrive
Stabilize. Document. Plan the real fix.
Tarp & dry-in on the first visit
Weather stops getting in tonight — properly fastened, not a blue sheet and hope.
Time-stamped documentation
Photos of everything, inside and out — exactly what your insurance adjuster will ask for.
A written scope for the permanent repair
Whether that's a targeted roof repair or, for older roofs with widespread damage, a full roof replacement — scheduled at your pace, not ours.
Emergency questions, answered.
Anything letting weather into the building right now: active leaks, wind-opened sections, tree or impact damage. If you're not sure, call anyway — we'll triage honestly over the phone.
Emergency stabilization is quoted before we roll a truck — day or night. You approve the scope on the phone, so there are no mystery invoices afterward.
Policies vary, but documentation decides claims. We time-stamp photos of everything, inside and out, provide written reports, and can meet your adjuster on site.
No — it's protection. A proper tarp and dry-in stops water from multiplying the damage while the permanent repair is scoped and scheduled. We book that follow-up before we leave.